Shipping policy
Shipping Policy
THX Security ships to addresses within the United States.
Processing Time
Orders ship within 1-3 business days of being placed. Orders placed on weekends or holidays are processed the next business day.
Shipping Rates
Shipping rates are calculated by UPS at checkout based on the weight and box size of your order and your delivery address. We do not offer flat-rate or free shipping.
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
Shipping charges are shown at checkout before you pay. Sales tax, where applicable, is calculated at checkout.
Order Tracking
When your order ships, we will email you a confirmation with tracking information.
Lost or Damaged Packages
All of our products are insured during shipping. We are not responsible for carrier delays, damage, or lost packages, but we will assist you and provide all necessary help in receiving a refund for any product lost or damaged during shipping. Please contact us as soon as possible if a package is lost or arrives damaged.
Returns and Warranty Shipping
Repaired or replaced warranty items are shipped back to the customer via UPS Ground; expedited service is available at an extra cost. For full details on returns, return shipping costs and warranty, see our Refund Policy and Warranty & Returns page.
Contact Us
THX Security
10871 Bustleton Ave., Suite #208
Philadelphia, PA 19116
Phone: 866-446-2288
Email: admin@thxsecurity.com